Bonus eligible
PTO/Sick/Holiday Pay
401k
Medical, dental & vision insurance
Company paid life insurance policy
Required Education:
High School
POSITION PURPOSE: The Operations Manager is responsible for support of all functions related to a positive guest experience. Oversees the performance, efficiency and satisfaction of the Operations Team and ensures daily park operational standards are upheld.
ESSENTIAL RESPONSIBILITIES: • Engages in active oversight of park operations through maintaining a visible in-park presence and active observation of quality service delivery across the park. • Ensures Operations team members provide a positive guest experience in cleanliness of park grounds, including all guest spaces, restrooms, and general support areas. • Actively engaged in all aspects of the employment lifecycle including hiring, training, safety, performance management, motivation, coaching and disciplinary action. • Works to ensure that all park features are in compliance with regulatory standards to include safety rules, state and local requirements. • Continually looks for ways to improve overall efficiency of operations and adjust needs based on attendance levels, operating needs and other variables. • Responds to emergency situations as needed. • Serve as a project leader for department initiatives related to improving guest or staff satisfaction, leadership development and compliance. • Serve as rotational MOD, managing all aspects of park operations
Experience • Three to five years related experience, or equivalent combination of education and experience
Demonstrated Knowledge and Skills • Proficient in Microsoft Office software • Possess planning and organization skills with attention to detail and ability to multi-task, prioritize, and follow-through • Must be willing and able to work varied and long shifts including holidays, weekends, and events • Outstanding personal communication skills, ability to interact and communicate effectively and collaborate with their team, co-workers, community partners, donors, and agency contractors • Must demonstrate leadership abilities in building and sustaining a team • Ability to prepare a variety of reports and presentations
REQUIREMENTS: • Pass a background check and mandatory drug test • Must possess a valid driver’s license and be insurable through the park’s insurance carrier • Ability to manage by walking around in a 168-acre park • Must have good people skills and be comfortable dealing with the public
Bonnet Springs Park is a brand new park opening in Lakeland, Florida in Fall 2021. The mission of Bonnet Springs Park is to enrich our community through nature, culture, recreation, and education.