Why is UH for you: 

INSTITUTION - University of Houston is a Division I university with over 47,000 undergraduate and post graduate students enrolled and is one of the most diverse student populations in the nation, designated as a Hispanic-serving and Asian American and Native American Pacific Islander-serving institution.   UH has strong athletic programs and is in the Big 12 Athletic Conference.  The Campus Recreation and Wellness Center Natatorium serves as home to the six-time champion varsity swimming and diving team.  Benefits include employer paid health coverage, retirements through the Teacher Retirement System, Power Up Wellness program, professional development opportunities, and staff scholarships available for eligible employees.

DEPARTMENT - Contributing to an institutional culture of care, the Department of Campus Recreation is one of six departments that comprise the Health and Well-being team within the Division of Student Affairs.  UH is committed to supporting all students, faculty and staff and is a Jed Campus.  Campus Recreation plays an integral role in the well-being of the UH community. 

DISCOVER THE SPACE CITY - The City of Houston is a global city that is rich with arts and entertainment including vibrant Theater and Museum Districts, the World Series winning Houston Astros, Houston Texans and Houston Rockets, cultural events, and over 1400 acres of green space for outdoor enthusiasts.  Visit NASA or take a short drive to Galveston.  H-town is also filled with endless dining options for foodies. 

JOB DESCRIPTION:  The Member Services Coordinator will support the daily business operations including point of sale and member relations for the Department of Campus Recreation.  This position reports to the Assistant Director of Member Services.

Job Duties: Responsibilities will include but are not limited to:

• Supervise student staff to include hiring, training, scheduling, providing feedback for evaluations, disciplinary processes and execute payroll.
• Coordinate member and guest operations, including oversight of access control, locker rental, program registrations, memberships, and point-of-sale transactions.
• Collaborate and correspond with business office staff and campus stakeholders to ensure Campus Recreation business operations are successfully maintained.
• Develop and manage the Pro Shop budget; purchase and manage inventory in accordance with university policy.
• Serve as the primary contact and respondent for member relations, concerns, and feedback. Implement a strong customer service philosophy for self and staff.
• Cultivate an inclusive, safe, and diverse environment for members and student staff; address patron comments, concerns, behavior, and conduct issues as necessary.
• Develop and administer training plans for student employees to include UH and Campus Recreation policies and procedures.
• Attend department promotional and special events, information fairs, orientations, speaking engagements, to engage the UH community with Campus Recreation.
• Assist with creating, forecasting, monitoring, and allocating the Member Services budget; purchase and maintain necessary equipment and supplies.
• Serve on internal and external committees, work groups and collaborate with campus partners; build relationships with key stakeholders.
• Assess, evaluate, and mitigate risk for program area through direct supervision and management; implement policies and procedures; maintain accurate records; create various reports, and contract agreements.
• Evening and weekend hours are required as needed.

QUALIFICATIONS: 

A Bachelor's degree in recreation, sport management, hospitality management, business, or related field. Master's degree preferred. Excellent written and verbal communications skills and attention to detail.  Demonstrated proficiency in creating a positive customer experience and the ability to lead and manage student staff. Experience utilizing Fusion software is preferred.  Candidate must possess American Red Cross CPR, AED, First Aid certifications and instructor certifications; if not already certified, they must be obtained within the first year of employment.

APPLICATIONS: Applications will be taken until the position is filled, however priority review will begin December 1, 2024.  Applicants must apply online at the University of Houston, Human Resources page at https://careers.uh.edu/jobs/member-services-program-manager-houston-texas-united-states.  Please submit cover letter, resume and list of 3 references with online application. Please ensure when completing the application that resume and cover letter are both loaded for the specific position being applied for.

The University of Houston is an Equal Opportunity/Affirmative Action institution and recognizes protected classes of race, color, sex (including pregnancy), genetic information, religion, age (40 and above), national origin, disability, veteran status, sexual orientation, gender identity or status, and gender expression as required by federal law. Veterans and persons with disabilities are encouraged to apply.

About University of Houston Campus Recreation

The University of Houston is a Division I college with over 42,000 undergraduate and post-graduate students enrolled. This campus is considered to be one of the most diverse student populations in the nation. The Department of Campus Recreation has a $53 million facility that contains various activity spaces including gymnasiums, multi-purpose rooms, and an indoor climbing wall. The aquatic facilities recently went through an $8.6 million dollar renovation in June 2015, and include a natatorium complete with a competition pool, indoor spa, and dry sauna; and an outdoor leisure pool featuring waterfalls, a slide, outdoor spa, and sand volleyball. The 70-meter indoor competition pool contains three fiberglass bulkheads allowing for unique set-up opportunities for competitions and recreation. The natatorium is home to the UH Varsity Swim and Dive program, as well as partners with several local organizations.

Connections working at University of Houston Campus Recreation