The Recreation Supervisor for the Active Adult Center are an integral part of the Recreation Division with the City of Greeley and is directly responsible for overseeing Active Adult Center. The Recreation Supervisor oversees multiple full-time staff including two Recreation Coordinators and one Customer Service Representative and several part-time staff. The Recreation Supervisor is responsible for overseeing risk management and emergency response practices; employee training, development, onboarding and ensuring quality customer service at the Active Adult Center. The Recreation Supervisor also oversees membership sales, daily admissions, guest services and communication efforts.
Personnel Management - Hire, train, supervise and evaluate Recreation Coordinators and Customer Service Representatives and ensure all other hourly employees are fulfilling expectations of their positions. Host regularly scheduled team meetings and trainings for full-time staff. Conduct individual staff meetings on a regular basis with direct reports focusing on professional development, goal setting, employee expectations and continual growth. Work closely with other Recreation Supervisors to ensure expectations such as recognition and discipline are consistent amongst staff and knowledge is shared between program and facility areas. Foster the development of special events, incentive programs, collaborative programs, and support staff when needed with the execution of events and programs. Provide quality customer service through the development of relationships with staff, participants, community members and various organizations.
Facility and Risk Management - Serve as the point person for all operations within the Active Adult Center. This includes all communication and correspondence with any program or service taking place within the facility. Ensure facility and programs are meeting local, state, and federal guidelines. Support reservation requests and facility scheduling. Partner with facilities staff to ensure building repairs are completed in a timely manner and all preventative maintenance occurs regularly. Assist with the oversight and coordination of capital improvement projects. Ensure standard operating procedures, risk management and emergency response plans, staff manuals, facility rules and regulations, memorandums of understanding, user agreements and all necessary forms are in place for the facility/program area and are updated on an annual basis. Train staff on risk management procedures and ensure all employees are demonstrating safe practices.
Fiscal Management - Develop facility and program budgets. Oversee the purchase of furniture, fixtures, and equipment. Regularly review and report program and facility budgets to ensure expenditures and revenue align with the Greeley Recreation priorities and budget forecasts. Regularly update performance measures. Provide division updates for senior leadership and applicable boards/committees. Oversee payroll and timekeeping for facility and program staff.
Membership/Customer Relations - Oversee membership and daily admission offerings at the Active Adult Center. Provide quality customer service through the development of relationships with program participants, members, guests, local organizations and the community. Work with Communication and Engagement Department along with Greeley Recreation staff to develop a marketing and communication plan.
Technology/Assessment - Utilize software and other tools for reporting purposes and ensure all staff are properly trained on the software. Support the development and administration of surveys and focus groups to gauge participant satisfaction levels, gather constructive feedback and acquire ideas for facility and program improvements. Assist with development and management of digital marketing efforts.
Program Management - Work directly with the Communication and Engagement Department to ensure marketing materials, website, and social media sites are updated with accurate information. Assist in the development of new and innovative recreation programs in a variety of categories based on community demand and needs.
The Recreation Supervisor position is also responsible for other duties as assigned.
Communication: The Recreation Supervisor works closely with community partners, vendors/ contractors. The Recreation Supervisor establishes contracts with organizations and determine operation schedules and rental fees. The Recreation Supervisor develops Coordinator goals and priorities and ensure staff are continually operating with a growth mindset.
Problem solving and decision-making: Work is defined by policies, principles, and departmental objectives. Policies, even though clearly defined, are less limiting than procedures. Principles are the underlying disciplines such as engineering, law, or accounting. There is choice in determining the process to accomplish the work. Limits are set by professional standards, available resources, and program objectives established by a higher management level. The general pattern, program, or system exists but must be individualized. The “what” is distinctly stated; the “how” is primarily determined by the incumbent’s own judgment. Example(s): Resolving conflicts with employees, participants, and members.
Organize and delegate assignments to team members
Timekeeping and payroll processing
Hiring, training, motivating and coaching employees
Evaluate employee performance and goal setting
Hold employees accountable for assigned task and goals
Provide timely and constructive feedback and training opportunities
Provide training opportunities with a focus on employee development
Resolve conflicts and complaints
Analyzing information and processes and develop more effective or efficient processes
Establishing and achieving business and financial objectives
Ensure compliance with safety procedures
Bachelors degree in Gerontology or similar field gained through a four-year college/university academic program or specialized technical training of equivalent length.
Experience with complicated practices and precedents.
Typically requires a basic understanding and application of theoretical or scientific principles, acquired through college education or advanced vocational skills strengthened by years of on-the- job experience.
The nature of the tasks typically requires a specialized field of knowledge (e.g., engineering, accounting, health sciences, education, computer systems, human resources, etc.).
Example(s): This position is integral to the success of Greeley Recreation. This position requires flexibility, organization, and managerial skills. Ability to professionally interact within the organization and with external stakeholders such as user groups and general community is necessary.
Microsoft 365, Recreation software (RecTrac), Cost Recovery Software, Connect 2 Concepts, When 2 Work, Oracle, Sign-up Genius, Word Press Editing, Survey Monkey, Brightwheel.
Work Environment and Physical Requirements:
Moderate to considerable physical effort that includes working from ladders in awkward positions. Frequent use of light or medium weight objects (e.g., 25-50 lbs) and use of medium weight tools.
Example(s): Setting up for special events.
Marginal to moderate hazards that are typically predictable or well protected against
Example(s): May be exposed to indoor/outdoor work areas including but not limited to classroom, general office spaces and recreational activity spaces. Aquatics operation requires exposure to chemicals used in swimming pool operations. Ice operations include substantial slip hazards.
Greeley, Colorado, is a one-of-a-kind town you can live, work, and play in. This central hub of Northern Colorado culture has countless opportunities to experience live music and theatre, public art, bites and brews, recreation, and so much more?—you can find cool things to do in Greeley whether you’re young or old! Explore Greeley’s charming amenities and find out why our city’s story is one that’s best lived in.