Assistant Director of Operations, Events and Premium Seating
Location: Evanston , Illinois
Required Education: 4 Year Degree
Internal Number: 178936
The Wildcat Fund serves as the Alumni Relations and Development arm of the Intercollegiate Athletics Department at Northwestern University. The Wildcat Fund aims to advance the department’s mission of providing world-class experiences for Northwestern student-athletes. Our goal is to develop and maintain relationships with alumni, family, and friends to secure resources for NU Athletics’ top priorities.
The Assistant Director of Operation, Events and Premium Seating is responsible for executing all aspects of the annual fund for Northwestern Athletics. This includes the planning and tactical execution of direct mail efforts, web communication and solicitation, and other donor programs designed to strategically identify and cultivate prospects in ways that increase support of the Wildcat Fund. Additionally, this role will manage data for the athletics development team related to prospecting, event invitations and other special events. This role will assist with the implementation, sales, and renewals of premium seating at Ryan Field and Welsh-Ryan Arena.
Uses data analytics to assess existing programs and segments and make recommendations for improvement. Additional responsibilities will include information updating, management of the Athletics pipeline, extensive prospect research, event tracking and follow-ups. Works closely with departments within Alumni Relations & Development (ARD) as well as NU Department of Athletics & Recreation (NUDAR) to ensure the accuracy in the data that is being recorded and necessary processes are in place.
Administers & maintains existing strategic plans.
Recommends changes & improvements to operational services strategies to better meet client needs & objectives.
Involves moderate level of collaboration with internal department partners and low level of collaboration with University partners in implementing and expanding existing relationships to accomplish strategic goals.
Please bullet examples of key partnerships and work involved below:
Prospects & Gifts
Provides customer service oriented, client team centered, guidance and counsel in regard to operational services.
Completes research and analyses in regard to operational services and provides business intelligence to client teams to maximize engagement and donor participation.
Meets regularly with client teams to evaluate needs, consult on strategy and provide updates.
Participates with area/unit senior staff in the conceptualization, development and presentation of materials used in operational services.
Reviews operational services and interacts with clients for purpose of gaining insight, growing and strengthening service, and optimizing client satisfaction.
Coordinates the collection, analysis & reporting of required information for surveys, review documents, public information documents, etc.
Analyzes evaluation data from clients, donors, etc. to assist in operational service project development and updates.
Implements corrective actions required as a result of surveys or other indicators.
Coordinates training and educational workshops, meetings, etc. including speakers, agendas, etc.
Develops plans and arranges meetings and workshops, etc. designed to exchange information, promote client objectives, and to build internal and external relationships within NU.
Ensures that event details including communication, venues, presenters, travel arrangements, materials, refreshments and technology are arranged and completed in an appropriate and timely manner.
Completes day-to-day oversight, maintenance, continuity and consistency of business processes related operational services.
Implements ongoing operational services data integrity initiatives including participating in review, testing and quality assurance of processes, software, hardware, etc.
Compiles & analyzes data; prepares reports; shares results and recommendations with clients.
Reviews processes and systems and recommends changes to incorporate state-of-the-art processes and technology as appropriate into operational services; streamlining the delivery and/or accessibility of information.
Identifies service improvement opportunities that will better enable operational services to achieve its goals and objectives.
Creates and maintains documentation, procedures, standards, and policies related to operational services.
Researches best practices, peer institutions, market/economic conditions and government rules and regulations and recommends changes and enhancements to improve administrative effectiveness, services and/or resources.
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
2 years operations, administration, development or the equivalent experience is required.
Minimum Competencies: (Skills, knowledge, and abilities.)
team leadership; curiosity and analytical thinking, global/organizational perspective; complex problem solving; ability to work in fast-paced environment); attention to detail; initiative; commitment to excellence.
Northwestern requires all staff and faculty to be vaccinated against COVID-19, subject to limited exceptions. For more information, please visit our COVID-19 and Campus Updates website.
The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.