Health & Wellness, Recreation, Recreation Programming, Special Events/Tourism
WTS International, the world's leading leisure, spa and fitness management firm, is seeking a Recreation Director for Manchester, NJ. The Recreation Director manages and oversees the daily operations and programming of the community residents that include current wellness and activity trends as well as manages the facility rental process and book all facility rentals. This position designs exciting programs, provides training to the staff, implements marketing and sales strategic plans with the support of the WTS corporate office, oversees facility maintenance, creates a positive team environment, and ensures the highest level of satisfaction to the residents and prospects. The Director serves as a liaison with the community’s homeowner’s association, the property management company and developer. Our ideal candidate will have prior Recreation experience (programming, events, engagement, etc.).
The neighborhood's active lifestyle centers on the community s impressive 16,000 square-foot clubhouse. Here residents can enjoy the heated indoor swimming pool, large state-of-the-art fitness center, and an aerobics studio. There is plenty of available space for get-togethers, including a billiards and card room, arts and crafts studio, library, and meeting rooms.
The terrific amenities continue outdoors with a swimming pool, two tennis courts, two bocce ball courts, and a horseshoe pit. A putting green is on hand for honing your short game while walking and biking trails wrap around a series of scenic ponds.
Develops and plans a diverse calendar of exciting resident programs and activities such as: fitness and wellness programs, youth programs (if applicable), aquatic programs, sports, life enrichment classes, special events, social events, resident concierge services, and spa or personal care services (if applicable).
Creates and implements an annual marketing and programming plan to promote all activities and encourage member participation and utilization.
Conducts new resident orientations including an introduction to the fitness center, facilities, services, programs, policies, and procedures. Works with Sales and Marketing builder teams to introduce prospective residents to the facility’s amenities and programs.
Develops a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance using the WTS International operations template.
Designs, with the use of templates, forms, flyers, and promotional materials to be utilized in daily facility operations.
Develops, through use of a template, a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future concerns and with Operation Director’s approval, forwards recommended changes to the client.
Submits all paperwork and financial reporting, including payroll, in accordance with WTS International policy.
Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair and submits these recommendations or issues to property management. Writes articles or press releases for the facility, when applicable.
Creates a team of service providers to meet all aspects of professionalism and service demands.
Maintains a fully staffed facility by recruiting, interviewing, hiring, and training all staff.
Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system and participates in MOD schedule (if applicable)
Assesses all employees’ progress continually; coaches employees with positive reinforcement, and disciplines, when necessary, fairly and consistently; participates in annual performance evaluations, and, when necessary, assists in the termination process.
Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques. Supervises and follows up on guest requests and comments.
Develops member participation and recruitment plans; outlining in detail all promotions, fitness programs, and any expenditures.
Assists the General Manager with selling memberships and member management for the clubhouse/amenities.
Ensures facility is only accessed by actual residents and/or guests, and that it is safe and secure at all times.
Ensures fiscal responsibility through efficient scheduling of facility and, when necessary, makes changes to stay within budgetary guidelines.
Monitors and tracks resident utilization and program registrations/participation by establishing a tracking procedure. Ensures all guest fees and class fees are correctly charged.
Works with the property management company to address resident questions and concerns.
Reviews and discusses any client suggestions at staff meetings.
Prepares bulletins and flyers for display on bulletin board, intranet, cable, and for a possible activities newsletter.
Maintains bulletin board(s)
Maintains monthly inventory of supplies and equipment
Other duties as assigned
Degree in Recreation, Leisure and/or Fitness preferred
Excellent attention to detail
Must have experience producing marketing materials for social media, email blasts and websites
Must be able to work nights, weekends and holidays
Experience working with families in a recreational setting preferred
Recreational Management background preferred
Experience programming events required
Excellent customer service skills
Efficient, well organized, and able to handle a variety of duties simultaneously
Professional manner, discretion, and appearance
Excellent verbal and written skills
Energetic, enthusiastic and motivational
Effective leadership skills and a strong work ethic
Proficient in appropriate computer skills and office equipment
Must be willing to obtain CPR, AED and First Aid Certifications
Ability to stand for long periods
This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
Ability to lift 25 lbs.
Normal work hours: Varied to include nights, weekends, and holidays
WTS International, LLC is an equal employment opportunity employer that is committed to having a diverse work force.
Our ideal candidate will have prior Lifestyle experience (programming, events, engagement, etc.).
Internal Number: 9060
About WTS International
A career with WTS International, a world leader in the spa and leisure industry, provides a wealth of opportunities to learn and collaborate with the most passionate in the industry. We provide generous pay and perks and a rewarding environment for you to build a career and thrive.