SUMMARY: Responsible for supervising recreational programs, facility operations, activities and maintenance; membership recruitment and retention. Duties include supervising staff; recommending and administering budgets; serving on committees and task forces; scheduling programs and staff; recommending operational policies and procedures; and, serving as a liaison between facilities/programs and others. Work is performed with general direction, working from broad goals and policies.
ESSENTIAL JOB FUNCTIONS:
Supervises lower level recreation staff, volunteers, and contract employees to include: prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; ensuring that employees follow policies and procedures; maintaining a healthy and safe working environment; and, making hiring, termination, and disciplinary recommendations.
Plan, prioritize and direct daily front desk operational work to ensure the highest level of efficiency and effectiveness; Supervise staff with an eye on fostering a team-oriented collaborative work environment.
Aid the Recreation Attendants (RA) and help to resolve customer issues and escalated situations; Maintain training levels to the RA team to ensure the most accurate information is given out to our customers
Department lead on registration software including current and future needs and requirements; provide leadership and training on department software to all levels of staff; work directly with internal and external departments to maintain satisfactory usage levels with department software
Supervises the day-to-day operations of assigned recreational program area, which includes: planning, developing, coordinating, administering, and evaluating programs, projects, processes, procedures, systems, and standards; overseeing facility scheduling; and, ensuring compliance with applicable Federal, State, and Local laws, regulations, codes, and/or standards.
Plans, develops, and markets new and existing recreation programs and/or special events; evaluates programs and events for future improvements and/or modifications.
Serves as a liaison with the public, community cooperatives, spring training teams, school district, internal employees, and/or other interested parties; investigates and resolves issues and/or problems.
Monitors and reports facility maintenance and custodial operations, issues, and upkeep to Facilities Department; Ensures safety and aesthetics of facilities.
Prepares, reviews, and maintains a variety of reports and documents related to assigned programs and their associated activities, including financial reports that reflect program, membership, and facility revenue, expenses, and participant counts.
Monitors and maintains inventory levels. Procures materials and supplies to ensure efficient division operations.
Monitors the work of external contractors, ensuring compliance with contract terms and specifications. Authorizes payments to contractors.
Responds to requests for information, concerns, or complaints from internal and external customers. Investigates and resolves problems and issues.
Participates in the development and maintenance of division budget. Solicits funding for programs and special events from local businesses and non-profit agencies.
Participates in/on a variety of meetings, committees, and/or other related groups to receive and convey information.
Supervises the development and distribution of recreational brochures, fliers, mailings, and/or other related public relations materials.
Performs other duties as assigned.
Supervisory responsibility over Recreation Coordinators, Recreation Leaders, and Recreation Attendants.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge about in Vermont Systems’ RecTrac
Knowledge of supervisory principles;
Knowledge of public relations principles;
Knowledge of recreational program planning and administration principles, practices, and techniques;
Knowledge of marketing theories, principles, and practices;
Knowledge of applicable age-appropriate activities, programs, and materials;
Knowledge of principles in focused area of recreation expertise;
Knowledge of community demographics;
Knowledge of basic accounting principles;
Knowledge of facility maintenance principles and practices;
Knowledge of contract management principles;
Skilled in monitoring and evaluating employees;
Skilled in prioritizing and assigning work;
Skilled in interpreting and applying applicable laws, rules, and regulations;
Skilled in handling multiple tasks simultaneously;
Skilled in providing customer service;
Skilled in preparing and administering budgets;
Skilled in developing promotional materials;
Skilled in exercising good judgment, flexibility, creativity, and sensitivity in response to changing situations;
Skilled in overseeing recreation program sites and equipment;
Skilled in planning, developing, supervising, and managing programs and/or events;
Skilled in evaluating program effectiveness;
Skilled in preparing and maintaining records and reports;
Skilled in prioritizing, organizing, and managing multiple simultaneous projects;
Work is typically performed in a standard office environment. Depending on area of assignment, may occasionally work outdoor in outdoor environments, with potential exposure to adverse weather conditions.
Bachelor’s Degree in Leisure Services, Recreation, General Business or a related field.
Three years of progressively responsible recreation programming or facility management experience.
CONDITIONS OF EMPLOYMENT:
Must pass pre-employment drug test.
Must pass criminal history check.
Must pass motor vehicle records check
Employer will assist with relocation costs.
About City of Carrollton
Located in the heart of the Dallas-Fort Worth area, the City of Carrollton is a vibrant corporate and residential community. The City's location and business cost advantages attract and support a diverse local economy with over 9,000 businesses calling Carrollton home. Residents are drawn to the City for its high quality of life, abundant parks, schools and safe neighborhoods.Carrollton is connected not only by transit options such as rail and highways; it is also connected in that family and friends feel rooted here. The City is connected to its past and history; it is connected to the Dallas- Fort Worth Metroplex Located 20 minutes from everything, including shopping, restaurants, nightlife and proximity to major U.S. cities. In addition, it is convenient and easy to do business with the City, whether a resident or developer.A big City that feels like a small town, a place where neighbors know and care about each other, where family, community and church still come first and where people continue to look out for each other.