The Program Supervisor for aquatics is responsible for development, management and continued growth of the aquatic programs, camps, special events, birthday parties, public swim sessions, rentals and concession operations. Additionally oversees pool facility operations, facility readiness and cleanliness. Position oversees lifeguard, swim instructors, supervisors, concession, camp, cashier and attendant staff. Additionally, leads research, creation, implementation and evaluation of new programs.
Plan, develop, implement, and evaluate programs, facilities and services associated with the Revenue Facilities program portfolio, including but not limited to: Learn to Swim, birthday parties, rentals, pool/rink camps, special events
Research and create new revenue generating aquatic classes that can be offered year round for all ages youth to adult
Develop and set program goals in connection with the department’s comprehensive portfolio
Maintains a revenue generation mind-set and conducts cost benefit analysis, pricing reviews, program lifecycle audits, and leads staff in using financial systems to meet budgetary and financial goals
Responsible to recruit, hire, train, supervise and evaluate all pool, camp and event staff
Oversee Aquatic Facility Coordinators and lifeguard staff ensuring high industry performance standards for lifeguards
Oversees facility operation staff including supervisors, attendants and special events staff
Oversee concession and cashier staff ensuring the delivery of quality customer service and cash handling procedures are in place and adhered to
Plan and conduct monthly lifeguard in-service trainings
Plan and lead staff meetings in all program areas to address strengths, weaknesses, opportunities and threats
Leads facility operations ensuring facility readiness and cleanliness
Prepare and manage budgets, purchase requisitions and reconciliation of Point of Sale receipts
Oversees the planning and delivery of aquatic programs, public swim sessions and special events
Develop and directs training programs for the development of staff to ensure quality program delivery
Responsible for ongoing evaluation of programs, services and facilities
Act as a leader, nurturing a team oriented environment that promotes effective staff communication
Seek out customer input, investigates and acts upon requests, suggestions, and complaints concerning programs and services
Prepare and maintain required attendance, service, personnel and property (written or computerized) records
Coordinate with the Communications and Marketing Department to develop and guide the promotion, and efforts for pool programs, events and services, including brochure preparation
Make efficient and effective use of resources under his/her discretion
Prepare and monitor registration information through RecTrac software system and manage waitlist, refunds and program transfers
Manage inventory and order program/concession equipment and supplies
Foster partnership with community and public/private sector organizations in support of the District’s mission and act as the liaison with different community groups as assigned
Foster a working environment that promotes safe work habits and active participation in the agency’s risk management program
Due to the needs of the Park District, evening and weekend hours will be required. Your work schedule will vary as responsibilities demand; your workweek will exceed 40 hours at times.
Work with WSSRA to assist with the coordination and oversight of the inclusion of participants who have disabilities
Competitively prices and procures materials, supplies and services as outlined in Park District purchasing policies
Prepare and present routine and special reports as directed
Assistance required with special projects and events (i.e. Day in Our Village, Fall Fest, Frank Lloyd Write Run and Ice Show) Serve on assigned committees upon request (i.e. Safety, Innovation, etc.)
Attend Park Board meetings upon request to provide information or recommendations to the Commissioners as deemed necessary
Support the Program and Operations Manager of Gymnastics and Recreation Center as well as maintenance and operations staff
Survey customers for feedback and ideas
On call nights and weekends as needed
Knowledge, Skill and Work Experience
Bachelor’s Degree (4year) in Recreation or related field
Minimum 2 years of progressive work experience in the park and recreation industry
Minimum 2 years supervisory experience
Certified Park and Recreation Professional or able to attain within one year
Ellis and Associate Lifeguard Certified, or equivalent, e.g. Red Cross, YMCA, Starguard
Ellis and Associates Swim Instructor, or equivalent, e.g. Red Cross, YMCA, Starfish
Ellis and Associate Learn to Swim Coordinator or able to attain within one year
Valid Illinois Driver’s License. Pre-employment drug test required. This position is part of a random drug testing program. Good driving record.
Knowledge and experience in Microsoft Office applications
Ability to multi-task workload
Oral and written communication skills
Organizational and interpersonal skills
Planning and problem solving skills
Certification in advanced Cardio Pulmonary Resuscitation (CPR), First Aid and Automated External Defibrillator (AED) within 3 months of employment and keep certification current. The District provides this training.
Customer service focus
Programming experience in a recreational setting
Knowledge of safety and risk management
Work Environment, Physical Demands and Considerations Demonstrate sound judgment in evaluating everyday operations as well as pressure type situations Create harmonious team-oriented work environments Engage systems that convey a favorable Park District image with the media, other Village agencies, and the public Work effectively with internal and external customers, recognize diverse opinions and needs, and maintain a positive working relationship with all employees. Maintain the highest standards of ethical conduct Frequently sitting, walking, standing and typing Occasionally climbing, balancing, bending, kneeling, crawling Strength – Work requires handling average weight (up to 50 lbs.) materials or equipment Normal office conditions for majority of work. May include variation in temperature. May be exposed to occasional inclement weather, as position requires temporary outdoor work. May be exposed to chemicals such as cleaning materials, acids, paint and chlorine Prolonged hours including mornings, nights and weekends May include prolonged hours seated at a desk performing computer work Ability to understand and carry out verbal and/or written instructions efficiently and effectively Ability to interpret “early warning” signals and communicate information Ability to involve others through informal networking and in decision making Ability to speak effectively to the public Math skills including measuring, calculating and estimating Ability to complete tasks without immediate supervision Ability to interpret and explain Department and District policies and procedures Customers: Internal: Employees of Park District; Board of Park Commissioners External: Patrons of Park District of Oak Park; residents of Oak Park, WSSRA, Partner Organizations including governmental and non-profit groups, and the Oak Park Business Community
This job description is not designed to cover or contain a comprehensive listing of activities, duties, functions or responsibilities that are required of the employee for this job. Duties, functions, activities or responsibilities may change at any time with or without notice.
The Park District is an Equal Opportunity Employer!
About Park District of Oak Park
The Park District of Oak Park, created in 1912, serves the recreational needs of the 52,000 residents of Oak Park, providing nearly 3,000 recreation programs and special events annually. Overseen by a Board of five elected officials, the District owns an Administrative Center, two outdoor pools, an indoor year-round ice rink, the Oak Park Conservatory, Cheney Mansion, Pleasant Home, a gymnastics & recreation center, seven recreation centers plus 13 parks totaling 84 acres of parkland. Through the programs and facilities the Park District of Oak Park provides, we significantly contribute to the quality of life in Oak Park. The District has been recognized as an Illinois Distinguished Accredited Agency, Accredited by CAPRA and a National Gold Medal Award.