Essex Parks and Recreation and Essex Junction Recreation & Parks are looking for a new team member to warmly and respectfully greet our customers, providing them with a positive experience and good first impression. This person will be the face and voice of our two organizations. The successful candidate will listen, answer questions, and provide information that is appropriate and accurate both to external and internal customers. You will resolve customer challenges and guide them to solutions, resulting in a positive brand experience. This person will be friendly and outgoing in nature. We seek an individual who is people-oriented, gives attention to detail, is adaptable, has the ability to work under pressure, and exercises good judgment. These skills will require patience, a positive attitude, a smile, a love for parks and recreation, and a genuine care for community. Our new team member must have proven customer support experience, excellent communication skills (verbal and written), and the ability to multi-task, prioritize, and manage time effectively. In order to serve walk-in, over the phone, and online customers you must be computer savvy, and able to learn a new software program.
This position requires an Associate’s degree in a relevant degree field and two years of experience in an Administrative support position, Recreation programming or a related activity.
Applications are being accepted until July 7. To apply, please e-mail the following (ideally as one pdf) to email@example.com:
Two letters of reference
Responses to the following two prompts (answers should fit together on one 8.5x11 page with .5 margins around and 12pt font):
What are three personal strengths you have that would make you an excellent customer service representative for our busy recreation departments?
What is the role of community recreation and how does the customer service specialist contribute to this role?
Additional Salary Information: This full-time position starts at $17.44 per hour, with excellent health, dental, and retirement benefits, tuition reimbursement, and paid leave.
About Essex Parks and Recreation and Essex Junction Recreation & Parks
Essex Junction Recreation and Parks (EJRP) provides a comprehensive and diversified set of recreational programs, events, and services to the Essex Junction community of 10,000 people. With the vision of "We create community through people, parks, and programs," the department has 15 full time, year round staff, 300 part time staff, operates a $2.4M budget, and oversees three parks and an outdoor community swimming pool.