We at eTrak-plus are looking for employees who share our vision and want to help build partnerships with our customers. Our mission is to build mutual partnerships with our customers while continuing to improve our service in a way that consistently meets the changing needs of the parks and recreation industry. eTrak-plus is a division of St. Andrews and was founded in 1980. eTrak-plus has been offering products and services to the parks and recreation market for over 30 years. We pride ourselves by providing a complete user-friendly, efficient and cost-effective parks and recreation management solution with outstanding 24/7 customer support and superior training. We are looking for a fun, energetic professional to help with technical support and training for the eTrak-plus parks and recreation software in beautiful Charleston, SC. Under general supervision, provide technical software, hardware and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist with group training and installation of new customer accounts in various locations across the country; communicate requests to Programming team.
Some travel will be required for three to six days at a time across the United States to new customer installations, conferences and trade shows once or twice per month. Must have demonstrated computer proficiency and ability to give concise directions via phone and email. Ability to work rotating on-call hours. The ideal candidate has a college degree in Parks and Recreation with related client/software experience. CPRP desired.
Compensation and Benefits
Salary range commensurate with skills and experience
Benefits include Medical, Dental, Vision, Life, LTD, Retirement, paid time off, paid Holidays, and a free family membership to St. Andrew's Family Fitness Plus.
About St. Andrew's Parish Parks & Playground
St. Andrew's Parks and Playground Commission is located in Charleston, South Carolina. We offer recreational youth programming and athletics as well as a full service fitness center which includes an indoor heated salt water pool plus group fitness classes and personal training. Our mission is to Enrich Lives Through Parks, Recreation and Wellness.