To assist in the implementation of diverse, comprehensive aquatic programs by assisting with the management and operations of an indoor Aquatic Center facility and outdoor seasonal pools. This is accomplished by the supervision, training, and evaluation of part time lifeguards and aquatic instructors, coordinating programs including "learn-to-swim", providing facility oversight, and developing and enhancing aquatic services, programs, and special events. Duties include: program instruction, providing facility maintenance and safety, covering for part-time staff when needed, assisting with mechanical pool operations and water chemistry, providing customer service, assisting with front desk operations, handling cash and fiscal reporting, marketing and promotions, record keeping, booking rentals, and staff scheduling.
Provides part-time staff supervision and development by overseeing tasks; responding to questions or concerns; assisting with scheduling issues; enforcing department policies and procedures; creating and updating staff tracking database; leading service trainings and meetings; interviewing prospective employees; producing activity schedules; coordinating part-time staff evaluations; and providing coverage of part time duties.
Assists in conducting, scheduling, and supervising instructional and recreational programs, including water exercise, learn-to-swim, and certification training courses; planning and coordinating special events; developing new programs and proposals in accordance with the approved Recreation Program Plan; designing flyers, brochures, and pamphlets for programs; assisting with participant registration; conducting participant evaluations; and compiling records on participation; managing group rentals, and assisting with front desk operations.
Oversees facility maintenance and operations by completing daily checklists; completing chemical log sheets; completing monthly facility inspections; maintaining chemical balance of pool water; identifying and reporting any structural maintenance needs; vacuuming and backwashing pool; attempting to repair malfunctioning equipment and requesting assistance as necessary; identifying unsafe conditions; and identifying supply needs.
Provides Customer Service by responding to patron questions, concerns, and complaints and filling out accident and incident reports; educates patrons on available programs and services. Processes participant/team registrations and/or facility reservations; processes payments, prepares deposit records, maintains change fund(s); prepares reports and maintains records of operational functions as necessary.
Actively participates in departmental and community outreach by actively serving on departmental and community committee(s), including Accreditation Task Teams; attending departmental meetings and retreats; volunteering for DPR special events; and representing DPR at community functions and meetings.
Minimum Qualifications & Experience
Six-months/one year of advanced study or training past the high school or high school equivalency.
One or more years of experience in aquatics.
Work requires functioning as a lead worker performing essentially the same work as those directed, and includes overseeing work quality, training, instructing, and scheduling work.
A valid North Carolina Class "C" Driver's License, or must obtain within sixty (60) days of hire.
American Red Cross Lifeguarding/First Aid/CPR/AED (or equivalent)
Certified Pool Operator - required within 1 year of employment
Water Exercise Instructor Certification - required within 1 year of employment
*Water Safety Instructor (or equivalent);
*Lifeguard Training Instructor (or equivalent)
*One of these two required instructor certifications may be obtained within 1 year of employment.
Additional Preferred Skills
Bachelor's Degree in Recreation or a related field.
Experience in managing both indoor and outdoor swimming pools.
Experience in mechanical and chemical pool operations.
Experience in coordinating American Red Cross aquatic programs. ADD swim lessons to this question.
Experience in coordinating American Red Cross Aquatic Swim Lesson programs?
Strong leadership skills.
Experience communicating effectively, both orally and in writing.
Experience with utilizing recreation software (i.e. Class or ACTIVE)
Work Days/Hours: 37.5 hours per week - shifts may vary based on operational demands
2 Locations: Edison Johnson Aquatic Center Tuesday - Friday 5:45 am - 2:15 pm Sat 9 am - 5:30 pm
IRH, Sr. Recreation & Aquatic Center at Campus Hills Sunday -Thursday 12:00 pm - 8:30 pm
About City of Durham Parks and Recreation Department
A unique mix of rich history, pioneering achievements, and diverse culture – that's what makes Durham the kind of place that is always engaging. The national accolades it's earned as a place to live, work, and play only prove what anyone who's been here has already experienced – and experience is the key. The City of Durham, North Carolina (267,743 population)is located halfway between the Great Smoky Mountains and the beaches of the Atlantic, Simply put, Durham is an energetic place full of things to do. Downtown Durham has flourished recently, and new, exciting developments are popping up all the time. There's the art and entertainment scene, full of museums, unique music clubs, and DPAC, Durham Performing Arts Center, one of the most popular theaters in the country. There are sports, with collegiate teams and the Durham Bulls, perhaps the most iconic minor league team you can find. And you don't win a title like Tastiest Town in the South by accident. With resources like Research Triangle Park, housing many Fortune 100 companies, as well as a booming startup culture, institutes connected to Duke University and North Carolina Central University (NCCU), and unique organizations l...ike the National Humanities Center, Durham is able to offer opportunities to businesses and newcomers in a variety of fields. The accolades speak for themselves: Durham has been named America's eighth leading high-tech metro, as the small city with the second most economic potential, as one of the best cities to start a career in, and more. It doesn't take long for visitors to the City to notice the changing face of Durham, but the current exciting transformation is just one of many transitions the City has gone through as it has shaped a vibrant history over the last 150 years to become the world-class City it is today. The nationally accredited City of Durham Parks and Recreation Department has 124 full-time employees, 250+ part-time employees, 150+ independent contractors (instructors, officials, etc.)