Athletics/Sports/Fitness, Health & Wellness, Recreation, Youth Services
4 Year Degree
Responsible for delivering first-class customer experience, member recruitment and retention, programming facility-wide activities, community room management and rentals at Thrive. This includes, but is not limited to hiring and training customer service staff, developing innovative facility-wide special events, managing expenditures, and providing support to the Thrive Manager.
Embodies The Lewisville Way and regularly references The Lewisville Way while training staff and handling member concerns.
Supervise customer service and membership sales representatives including hiring, training, coaching, and discipline.
Solicits member feedback regarding their overall experience by actively engaging current facility members and makes recommendations for improvements to ensure quality standards are met.
Completes monthly membership, revenue and rental reports for Thrive.
Maintains facility rental calendar and contacts rental customers before, during and after events to ensure arrangements are satisfactory.
Coordinates with Thrive supervisors to develop special events specific to the facility.
Assists Thrive Manager with the development of members-only special events and promotions.
Assists with the development and implementation of the Thrive's budget to meet established cost recovery standards related to facility memberships, rentals, and special events.
Submits work orders through designated software system and oversees the completion of needed repairs.
Manages programming and marketing practices, policies and systems that are necessary for achieving the Thrive's strategic and business plan goals related to memberships, facility rentals, and facility special events.
Regularly reviews content available on online related to Thrive memberships, facility rentals, and facility special events to ensure information stays relevant. Sites include, but are not limited to: Customer registration portal, City website, Facebook, and other social media.
Prepares recreational program content (general programs, senior programs, camps, etc.) for LEAF brochure and any additional content requested for both internal and external use.
Responsible for checking monthly deposits and collection/verification of monthly credit card reports to ensure all deposits for the month are accurate. Troubleshoots any problems with the deposits and corrects any inconsistencies.
Serves as administrator for recreation software system.
Administers standards of operation, policies and procedures.
Must work various shifts, including evenings and weekends.
Also check Program Supervisor, Aquatic Supervisor, and Fitness Supervisor
Population apx, 104,780
EQUAL OPPORTUNITY EMPLOYER
Education Bachelor's Degree with major course work in recreation, health, fitness, sports management, or a related field.
Experience 3 years related experience including supervisory experience. A Certified Park and Recreation Professional is preferred.
REQUIRED SKILLS & ABILITIES
Skills, Abilities and Knowledge:
Skill in implementing City and facility financial and budgetary procedures and objectives.
Ability to maintain sensitive and confidential information.
Ability to build professional relationships with internal staff, customers and community businesses.
Detail and results oriented, highly motivated, analytical thinker and able to work independently.
Possess a desire to achieve goals and maximize member opportunities.
Ability to respond quickly to problems or accidents.
Ability to follow instructions, safety practices and standard operating procedures in performing assigned tasks.
Ability to be punctual and attend work regularly working a flexible schedule, working days, nights, weekends and holidays as required.
Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
Ability to perform work accurately and thoroughly.
Ability to communicate clearly and concisely with facility staff, members, vendors and volunteers.
Skill in use of personal computer including Microsoft Office, Open Office or similar word processing programs, e-mail and the internet.
Possess a strong customer service focus and respond professionally to request and inquiries from guests, members and staff.
Strong knowledge of the key components of the sales and membership processes.
Ability to utilize a variety of advisory data and information, such as CPR and first aid guides, work schedules, reservation software, employee training manual and City policies and procedures manuals.
CPR/AED certification must be obtained within six months of hire date.
Must submit to and pass a pre-employment drug test.
Must possess a valid State of Texas Drivers License Class "C" and good driving record as defined by City policy.
Internal Number: FY1819-67
About City of Lewisville
Welcome to the online home for the great City of Lewisville, Texas!
On behalf of the 100,000 people who call Lewisville their home, I want to welcome you to our city. Lewisville is proud of its rural Texas heritage. The first settlers came to this area before the Civil War, and some of their first buildings were churches and schools because they weren't building a place to live for the short term, they were building a home for generations.
The same pioneer spirit and family values thrive today in Lewisville, a place where families enjoy a high quality of life and business is booming. Lewisville is a vibrant and growing community of the 21st century, with major employers and thriving retail outlets that combine to create a strong economic framework for our residents and a quality family-friendly experience for our visitors.
Lewisville has many opportunities that make this such a great place to live, work and play. Many of those are detailed in the comprehensive Lewisville 2025 vision plan that was developed by residents and then adopted by City Council in July 2014.
Enjoying and protecting our natural environment is important to Lewisville. With more than 2,0...00 acres of public parks, plus 2,000 acres of urban wilderness at LLELA Nature Preserve, there are nearly endless options for outdoor recreation. Lewisville Lake draws more than 3 million visitors each year for active and passive enjoyment of its cooling waters and tree-lined shores. Keep Lewisville Beautiful gives residents and businesses a chance to actively help protect our environment and its natural beauty. Click here to see the many outdoor options available to you.
Lewisville residents and visitors are able to take advantage year-round of some of the finest cultural opportunities in North Texas, including more than a dozen fine and performing arts groups. There's always something happening at the Medical Center of Lewisville Grand Theater, our 40,000-square-foot arts center that opened in 2011. For information on shows and exhibits, visit MCLGrand.com.
Shopping can be a chore for some, a form of relaxation and enjoyment for others. Either way, with more than 2,000 retail stores and restaurants in Lewisville, local residents and visitors can find just about anything their looking for on local shelves and menus. And with so many businesses in town, along with many nationally known corporate names, attractive employment opportunities abound.
Our city is a fun, safe and nurturing place to live for families with young children, young professionals charting their life path, seniors entering their golden years, or anyone else seeking urban convenience in a relaxed suburban setting. High-performing schools, scores of volunteer opportunities, spirit-filled churches and a thriving economy mean nearly any need can be met right here in Lewisville.
As a lifelong Lewisville resident, a graduate of Lewisville High School and the son of a former Lewisville ISD educator, my roots in Southern Denton County run deep. But the city's roots are even deeper. Physical evidence of our rich history dots the Lewisville landscape today, and the community's frontier heritage lives on in a strong sense of optimism and neighborliness found in the hearts of our people.
This website is just one of many ways you can keep up with news and events in Lewisville. The city maintains an active presence in online social media, including Facebook and Twitter. You can sign up to receive email notices about the city in general or specific areas. We broadcast a mix of information bulletin boards, public meetings and award-winning original programming on City Cable LVTV and YouTube.
We want to hear from you. If you have ideas, suggestions, questions, comments or complaints - your voice matters. I hope this website visit is just the first step in your path to becoming an active and involved member of the Lewisville community.
Mayor Rudy Durham
City of Lewisville, Texas