The University of Arizona seeks an Assistant Director, Ticket Operations. This position will report directly to the Director of Ticket Operations and Customer Relations.
The University’s strength in undergraduate education and scientific research is paralleled by its excellence on the playing fields, courts and other venues of its 21-sport Intercollegiate Athletic Program. The Arizona Wildcats compete in the tradition-rich Pacific-12 Conference, “The Conference of Champions.” For a more comprehensive view of what makes working in our department unique, please visit the websites at: www.arizonawildcats.com.
Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!
The University of Arizona has been listed by Forbes as one of America’s Best Employers in the United States and WorldatWork and the Arizona Department of Health Services have recognized us for our innovative work-life programs.
Independently plans, organizes, administers and implements ticketing operations for assigned sport teams: Acts as liaison with coaches, director of operations, student-athletes, Event Management, Facilities, and Marketing for each sport, as necessary. Responds to customer inquiries and problems via email, window, day of game, or phone. Provide support in all operational aspects for post season games both at home and away. Manages all game-day operations for softball & women’s basketball. Responsible for the set-up of auxiliary box offices. Works with Event Management to ensure security needs are met for the event. Manages player guest admissions, media pass list, recruit admissions, will call admissions, and game-day ticket sales. Responds to customer service issues and ensures secure transportation of monies to and from the Athletic Ticket Office. Maintains accurate records for attendance calculations. Analyzes and implements new or revised standard operating procedures for game day ticket operations for assigned sports. Oversees and supervise all ticket sales and customer service issues at ticket office windows and on site at athletic events. Ensure excellent customer service is being maintained daily by student workers via the phone, window, and email. Balances and reconciles ticket sales made at the windows and on site at events. Print all tickets for women’s basketball and softball. This includes, but is not limited to Print at Home, Thermal tickets, as well as season tickets and parking. Lead all renewal efforts/upgrade efforts for women’s basketball & softball to increase renewal rates year after year. Contribute to the outbound marketing efforts which include calling current customers to retain their season tickets and selling additional single game tickets through promotions and other special events. Assist in training and supervision of student workers in the McKale Center Ticket Office. Other duties as assigned.
Demonstrated strong organizational and administrative skills
Skill in developing and maintaining good working relationships
Ability to problem solve and make decisions
Effective written and verbal communication skills
Ability to work with diverse populations
Ability to work nights and weekends as necessary
Ability to work and interact with staff, faculty, and student-athletes
Ability to multi-task with frequent interruptions
Skill in the use of personal computer/software (Excel, Word, Access, PowerPoint)
Knowledge of NCAA rules and regulations
About The University of Arizona
The University’s strength in undergraduate education and scientific research is paralleled by its excellence on the playing fields, courts and other venues of its 20-sport Intercollegiate Athletic Program. The Arizona Wildcats compete in the tradition-rich Pac-12 Conference, “The Conference of Champions.” For a more comprehensive view of what makes working in our department unique, please visit the website at: www.arizonawildcats.com. Outstanding UA benefits include health, dental, and life insurance; paid vacation, sick leave, and holidays; tuition reduction for employee and qualified family; excellent retirement plans; access to campus cultural and recreational activities.