This is a full-time position. We offer a competitive compensation with a starting salary of $48,119+, based on experience and qualifications. Our benefit package includes medical, dental, vision, life insurance, flexible spending account, 457 plan(s), IMRF Pension, $300 reimbursement for wellness related activities, tuition reimbursement, vacation, holidays, sick time and personal days.
Job Title: Program & Operations Supervisor – Ice Arena Division: Special Facilities Location: Ridgeland Common Recreation Complex Reports to: Program and Operations Manager – Aquatic & Rink
Job Purpose The Program Supervisor for the ice arena is responsible for the development, management and continued growth of ice arena programs including, camps, Skate Academy, Hockey Academy, public skate sessions and fall/winter concession operations. Additionally oversees ice arena facility operations and supervisors, public skate and concession staff, program coordinators, coaches, instructors and camp staff. Additionally, leads research, creation, implementation and evaluation of new programs.
Plan, develop, implement, and evaluate programs, facilities and services associated with the Revenue Facilities program portfolio, including but not limited to: Learn to Skate, Learn to Play-Youth Hockey, Adult Hockey, Travel Hockey, and Room Rentals
Oversee ice arena program coordinators, coaches and instructors, providing leadership and guidance in the performance of their duties and responsibilities
Research new program ideas, recommend and implement improvements and manages all learn to skate, learn to swim, learn to play hockey, camp and activity room programs.
Develops and sets program goals in connection with the department’s comprehensive portfolio
Responsible to recruit, hire, train, supervise and evaluate all ice arena part time and seasonal staff
Oversee concession and cashier staff ensuring the delivery of quality customer service and cash handling procedures are in place and adhered to
Maintain and organize the Skate Shop, maintain rental skate inventory and helmet program
Plan and lead staff meetings in all program areas to address strengths, weaknesses, opportunities and threats
Leads facility operations ensuring facility readiness and cleanliness
Prepare and manage budgets, purchase requisitions, and Point of Sale receipt reconciliation
Assist in the development and planning of rink special events
Develop and direct training programs for the development of staff to ensure quality program delivery
Responsible for ongoing evaluation of programs, services and facilities
Act as a leader and nurture a team oriented that promotes effective staff communication facilitating the accomplishment of desired goals and objectives
Seek out customer input, investigates and acts upon requests, suggestions, and complaints concerning programs and services
Prepare and maintain required attendance, service, personnel and property records
Coordinate with the Communications and Marketing Department to develop and guide the promotion and marketing of programs and services including brochure preparation
Makes efficient and effective use of resources under his/her discretion
Maintains a revenue generation mind-set and conducts cost benefit analysis, pricing reviews, program lifecycle audits, and lead staff in using financial systems to meet budgetary and financial goals
Prepare and monitor registration information through RecTrac software system and manage waitlist, refunds and program transfers
Manage, inventory and order program/concession equipment and supplies
Coordinate with other parks departments to provide service relating to program demand
Foster partnership with community and public/private sector organizations in support of the District’s mission and act as the liaison with different community groups as assigned
Foster a working environment that promotes safe work habits and active participation in the agency’s risk management program
Due to the needs of the Park District, evening and weekend hours will be required. Your work schedule will vary as responsibilities demand; your workweek will exceed 40 hours.
Assist with the coordination and oversight of the inclusion of participants who have disabilities
Assist in the supervision and training of the lifeguard staff.
Competitively prices and procures materials, supplies and services as outlined in Park District purchasing policies
Prepare and present routine and special reports as directed
Assistance required with special projects and events (i.e. Day in Our Village, Fall Fest, Frank Lloyd Write Run and Ice Show) Serve on assigned committees upon request (i.e. Safety, Innovation, etc.)
Attend Park Board meetings upon request to provide information or recommendations to the Commissioners as deemed necessary
Support the Gymnastics Program and Operations Manager as well as maintenance and operations staff
Survey customers for feedback and ideas
On call nights and weekends as needed
The Park District of Oak Park is an Equal Opportunity Employer!
Knowledge, Skill and Work Experience Required:
Bachelor’s Degree (4year) in Recreation or related field
Mininum 2 years experience working with an Ice Arena, in the area of Hockey
Minimum 2 years of progressive work experience in the park and recreation industry
Minimum 2 years supervisory experience
Certified Park and Recreation Professional or able to attain within one year
Involvement in recreational or competitive hockey and/or figure skating
Valid Illinois Driver’s License. Pre-employment drug test required. This position is part of a random drug testing program. Good driving record.
Knowledge and experience in Microsoft Office applications
Ability to multi-task workload
Oral and written communication skills
Organizational and interpersonal skills
Planning and problem solving skills
Certification in advanced Cardio Pulmonary Resuscitation (CPR), First Aid and Automated External Defibrillator (AED) within 3 months of employment
Customer service focus
Programming experience in a recreational setting
Experience in figure skating and hockey programming preferred
Knowledge of safety and risk management
Demonstrate sound judgment in evaluating everyday operations as well as pressure type situations
Creates harmonious team-oriented work environments
Engage systems that convey a favorable Park District image with the media, other Village agencies, and the public
Work effectively with internal and external customers, recognize diverse opinions and needs, and maintain a positive working relationship with all employees.
Strength – Work requires handling average weight (up to 50 lbs.) materials or equipment
Normal office conditions for majority of work. May include variation in temperature.
May be exposed to occasional inclement weather, as position requires temporary outdoor work.
May be exposed to chemicals such as cleaning materials, acids, paint and chlorine
Prolonged hours including mornings, nights and weekends
May include prolonged hours seated at a desk performing computer work
Ability to understand and carry out verbal and/or written instructions efficiently and effectively
Ability to interpret “early warning” signals and communicate information
Ability to involve others through informal networking and in decision making
Ability to speak effectively to the public
Math skills including measuring, calculating and estimating
Ability to complete tasks without immediate supervision
Ability to interpret and explain Department and District policies and procedures
Customers: Internal: Employees of Park District; Board of Park Commissioners External: Patrons of Park District of Oak Park; residents of Oak Park, WSSRA, Partner Organizations including governmental and non-profit groups, and the Oak Park Business Community
The Park District of Oak Park is an Equal Opportunity Employer!
Internal Number: 1567
About Park District of Oak Park
The Park District of Oak Park, created in 1912, serves the recreational needs of the 52,000 residents of Oak Park, providing nearly 3,000 recreation programs and special events annually. Overseen by a Board of five elected officials, the District owns an Administrative Center, two outdoor pools, an indoor year-round ice rink, the Oak Park Conservatory, Cheney Mansion, Pleasant Home, a gymnastics & recreation center, seven recreation centers plus 13 parks totaling 84 acres of parkland. Through the programs and facilities the Park District of Oak Park provides, we significantly contribute to the quality of life in Oak Park. The District has been recognized as an Illinois Distinguished Accredited Agency, Accredited by CAPRA and a National Gold Medal Award.