Mylan Park owns, programs, leases, and manages over 350 acres of mixed use recreation, social, health, and wellness facilities in beautiful Morgantown, West Virginia. The Director of Park Operations is part of the senior leadership team responsible for overseeing a high-functioning department comprising of 15 administrative professional staff and approximately 100 part-time employees. This position directly oversees the facilities, operations, and programming areas and provides leadership and advisement to our Mylan Park client. This position assists in overseeing the financial management of the park, including detailed reporting and forecasting for all program areas and contractual agreements. The Director of Park Operations provides direction for the most effective ways to market and promote the park. This position reports to the General Manager and liaises with the Mylan Park Board of Directors.

Essential Responsibilities:

[To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily.  Other essential and non-essential responsibilities and projects may be assigned.]

Strategic Accountability:

• Analyze operations to evaluate performance of the managed assets and its staff in order to meet objectives, and determine areas of potential cost reduction, program improvement, or policy change.
• Collaborate with ownership, Centers Management, and staff members to implement major business
• initiatives, discuss issues, coordinate activities, and resolve problems.
• Oversee policies and procedures development for all areas of responsibility.
• Prepare regular written communication such as monthly and annual reports, financial and participation reports, and equipment inventory reports.
• Create an environment that inspires innovation and direct a comprehensive park and recreational
• program.
• Serve as liaisons between organizations, key stakeholders, and outside organizations.
• Evaluate performance and program effectiveness through regular assessment.
• Build strong internal and external collaborations and partnerships.
• Implement corrective action plans to solve organizational or departmental problems.
• Oversee departmental branding and marketing efforts and organize and approve promotional campaigns.
• Create a culture of accountability which supports the organizational values.

Fiscal Accountability:

• Prepare, operate, forecast and monitor income and expense budgets in accordance with Centers protocols. Director of Park Operations
• Assist in updating the financial model regularly and monitor cost-effective strategies to maximize resources.
• Coordinate the development and implementation of budgetary control systems, recordkeeping systems, and other administrative control processes.
• Initiate departmental business and strategic planning initiatives; create membership and program driven operational budgets.
• Prepare and submit monthly and annual financial reports.
• Negotiate or approve contracts and agreements with suppliers, distributors, federal and state agencies, and other organizational entities.

Recruitment/Staff Development:

• Lead a dynamic and comprehensive team to meet the facility and program operations needs of Mylan Park and its stakeholders.
• Recruit, train, evaluate and lead a team of 14 professional staff and over 100 part-time employees.
• Hire, supervise, train, mentor, and evaluate both full-time and part-time staff. Direct reports will include a minimum of three full-time professionals – Associate Director of Facilities and Operations, Associate Director of Aquatics and Programs, and Coordinator of Membership and Marketing.
• Create, encourage and support professional development opportunities for the team, including professional association involvement, training programs and mentoring
• Lead the facilities and programs team in creating, developing and administering of park policies and procedures
• Establish departmental responsibilities and coordinate functions among departments and areas.
• Create, encourage and support professional development opportunities for the team, including professional association involvement, training programs and mentoring.
• Lead the team in creating, developing and administering policies and procedures.
• Lead staff to deliver superb customer service.

Project or Transition Management:

• Assist Centers in planning of all aspects of the new facility; participate in construction meetings.
• Assist Centers with the staff transition plan to realign new responsibilities with employee attributes and skills.
• Assist Centers with capital improvement projects and FF&E procurement.
• Participate in Centers centralized strategic planning and initiatives, with a focus on the Program of Innovation.
• Act as a mentor to other site leaders as needed, providing guidance, support and lessons learned.