Oversees: Front Desk Employees at the Wulf/Buchanan Recreation Center
Location: Wulf/Buchanan Recreation Center
Status: Full-Time (36-40 Hours per Week)
NATURE OF WORK
The Facility Specialist is responsible for the daily operations of the front desk and its staff and will assist in the management of the facility including, but not limited to, creating a welcoming environment; operations; systems; staff; and professional customer relations at the Wulf and Buchanan Recreation Center. The Facility Specialist is also accountable for membership/pass sale growth, increased patron retention, fiscal management and patron relations. The incumbent will give leadership to the staff to insure consistent, superior service procedures to maximize member enrollment and sales, program participation and satisfaction.
Responsible for the supervision and efficient operation of the recreation centers by developing, planning, assisting with budgeting, marketing, managing, and assisting with facility services.
Assists and supports the Recreation Supervisor-Programs in ensuring that operational programs and customer service objectives are met.
Attends Chamber of Commerce Mixers and other after hour events in order to promote EPRD
Monitors monthly pass reports and failed payments while proactively collecting payment
Directs part time staff in executing their responsibilities.
Coordinates and schedules room and facility rentals
Prepares daily sales reports and bank deposits
Manages Workplace Wellness Program
Assist in the preparation and monitoring of the budget, manage revenues and expenditures and prepare financial highlight reports for facilities. Prepare purchase orders, and invoice requests. Prepare short and long-range revenue/expenditure projections, check revenue streams through POS, identify new revenue or expense savings opportunities, etc. Develop and implement strategies to increase usage of assigned areas.
Research, evaluate and makes recommendations for user fees including facility rental fees. Recommends special offers, pass packaging and creates incentive programs.
Monitor cash handling procedures and ensure compliance; complete cash reports and bank runs. Conduct periodic audits with the assistance of Finance Controller.
Assists MOD in the review of guest and member satisfaction survey and identifies trends. Sets annual satisfaction survey goals and develops procedure to reduce attrition.
Monitors and responds to situations that are unsafe and which may cause user discomfort.
Monitors the organization’s registration and cash collection procedures.
Monitors use of the organization and ensures that user policies and procedures are followed.
Opens and closes organization as required.
Assists in the setting up and take down of activity areas as needed.
Manages the scheduling of part-time staff at both Wulf and Buchanan front desk locations.
Approves and validates payroll for front desk staff at Wulf and Buchanan front desk locations.
Assists in the selection and training of front desk staff.
Attends staff meetings and training sessions on behalf of front desk operations.
Provides backup to front desk staff by answering phones, handling registration, providing information, and cash collection for point of sale activities and products.
Assists in feedback and preparing of annual performance reviews for front desk staff.
Shovels sidewalks and pathways as appropriate.
Assists in the development of facility sales goals and implement plan, in partnership with Marketing Manager, to achieve sales targets; track results of a marketing strategy.
In alignment with marketing strategy, responsible for on-site communications to patrons about District events.
Support facility scheduling for recreation programs, classes and events. Review scheduling to assure all areas are in compliance with specifications and applicable laws, codes and regulations.
Prepare, enforce, maintain and modify policies, procedures, and front desk training manuals; provide a variety of general information to the public regarding parks and recreation operations and programs; respond to questions and resolve complaints as needed.
Observe necessary precautions to assure general public safety; inspect facilities for safety and maintenance needs providing reports to facilities management as needed.
Supervise Front Desk staff for the Wulf/Buchanan facility, including hiring, training, scheduling, developing, disciplining, and dismissing (if necessary) staff; includes responsibility for on-going communications with staff about business operations and performance drivers. Performs other duties as assigned.
MANAGEMENT AND SUPERVISORY DUTIES
Daily supervision of front desk employees for Wulf/Buchanan Recreation facility, including scheduling.
Hire, train, develop, discipline and dismiss (if necessary) front desk staff.
Schedule, attend and assist in the facilitation of all staff meetings as applicable.
Conduct one on one meetings with front desk staff and facility programming as needed.
Assess and prepare staff performance evaluations.
Screen, review expectations, monitor work, and prepare appropriate paperwork related to community services workers.
Review and approve all entries in staff time database.
ILLUSTRATIVE EXAMPLES OF DUTIES
Interact with internal and external customers on a daily basis; includes responding to customer inquiries, as well as proactive, courteous and friendly interactions with customers in support of patron loyalty and retention initiatives
Process Refund/Transfer/Credits as approved by supervisors
Facilitate room rentals
Back up front desk staff for breaks, lunches, sick days, and vacation days, as needed
Excellent communication skills. Must be able to maintain communications and effective working relationships with District employees, vendors, contractors, community organizations, and the general public. Emphasis must be placed on effective communication with programs and departments utilizing the facilities.
Understanding of outstanding customer service competencies and the ability to lead others in providing excellent service through training, mentoring and, most importantly, through example.
Ability to multi-task and manage several projects in a timely fashion.
Strong Computer skills with Mac and PC Dell.
Thorough knowledge of Active Network registration program.
Knowledge of Macs, PC Dell, Alarm Systems, Word, Excel, and Apple programs.
Ability to communicate effectively, both verbally and in writing.
Ability to establish and follow priorities.
Ability to work independently and to follow senior management guidance.
Supervision of employees and strong ability to support other facility and program staff.
Ability to plan, organize, prioritize, coordinate, assign and evaluate the work of subordinates.
REQUIRED TRAINING, EXPERIENCE AND QUALIFICATIONS
Associate’s degree or combination of education and relevant experience is required; Bachelor’s degree is preferred. Area of concentration in Marketing, Business, Recreation Management or other related field.
Minimum three years of experience in marketing, sales, customer service or business related role.
Minimum three years of experience in a supervisory role.
Current CPR, First Aid and AED certification required.
About Evergreen Park & Recreation District
About usEvergreen Park & Recreation District (EPRD) is a Special District – a form of local government authorized under state law and created to perform a specific purpose. In our case, that purpose is to serve the park and recreation needs of our constituents. Purposes of other special districts include fire protection, health services, water and sanitation. We are not part of Jefferson County. We are a separate entity with our own taxing authority. All tax revenue and other funds we collect go to serve our park and recreation needs.The Evergreen Park & Recreation District (originally named the Evergreen Metropolitan Recreation and Park District and renamed in 1992) was authorized in January 1969 by a vote of the residents of the area. At that time, the stated purpose of the District was to provide recreational opportunities to its residents and construct a community center with a swimming pool.Today, Evergreen Park & Recreation District serves approximately 23,000 people residing within the District boundaries. Evergreen is easily accessed via I?70, Hwy 285, or Hwy 74 through Bear Creek Canyon. The District is one of the largest in the state, covering 50,000 acres (78 square mile...s) in the foothills west of Denver. The District serves the communities of Evergreen, Bergen Park, Indian Hills, Kittredge, and Marshdale.The District is governed by a Board of Directors elected by residents of the District. The Board of Directors of the Evergreen Park & Recreation District is made up of 5 individuals elected from the District at large. They each serve for a term of 4 years and may serve up to two consecutive terms. Board seat elections are held in May of even?numbered years for those Directors whose terms have expired. To help ensure continuity of service on the Board, terms are staggered such that no more than 3 Directors are elected in any given election cycle. Vacancies that occur between election cycles are filled by the Board of Directors who appoints an individual to serve out the remaining term of the vacant seat.The citizens of the Evergreen Park & Recreation District place high value in their parks, recreation facilities, and programs. They recognize the importance of these services as an enhancement to the quality of life of the community. This commitment is embodied in the District’s strong parks and recreation system with unique facilities such as Buchanan Park, Buchanan Park Recreation Center, Evergreen Lake House, and Wulf Recreation Center.More information regarding Evergreen Park & Recreation District’s history and continuing commitment to the community can be seen throughout the information included in this website.