Manage the efficient and effective operation of the Aquatics Center facilities with the support and consultation of the Aquatics & Venues Operations Associate Director and Aquatics team. Supervise department staff. Coordinate services and safety programs with internal and external customers. Coordinate all safety training programs and certification for Aquatics team members and CSOTC staff for necessary state and national requirements. Manage all customers (community, short term and resident programs and staff) with credentialed facility access.
Duties & Responsibilities
1. Enforce all Aquatics Center policies, rules and operating procedures. Supervise facility activities and assure facility functions are in compliance with established policies. Exhibit strong customer service, including monitoring and maintaining the Aquatic Center Customer survey.
2. Head CPO role (Certified Pool Operator) by leading the CPO team in developing and maintaining the routine schedule of maintenance in all bodies of water at CSOTC. Repair simple leaks, monitor chemical levels, clarity of water, temperature levels, safety and sanitization of all bodies of water. Teach and mentor CPOs as they join the team.
3. Manage full time, part time and temporary staff. Train staff and conduct employee evaluations per USOC Human Resources policy and as otherwise necessary. Create staff schedules to ensure adequate coverage at all Aquatic facilities. Approve time and manage staff requests for vacation, personal and sick time.
4. Work directly with OTC Scheduling, OTC Operations, coaches and NGBs to approve all annual Aquatic requests, including resident and short term programs, staff and community users.
5. Develop and maintain accurate departmental safety policy and training manuals. Coordinate and instruct bi-weekly in-service training for staff. In-service training should include topics such as indoor pool safety, outdoor pool safety, lifeguarding skills, CPR and First Aid skills, team policies, customer service, team building and leadership.
6. Research and suggest facility improvements to the Associate Director and Director to consistently develop CSOTC Aquatic Center as a world-class training facility.
7. Directly responsible for two departmental business unit object codes - Wages and Maintenance Supplies. Assist in developing and maintaining annual operational, capital and deferred maintenance budgets.
8. Proficient in technical aspects of Aquatics Department, including filming, towing, and other services provided by the Aquatics Center. Teach and guide Aquatics staff to be proficient in these areas. Trouble-shoot and communicate with contractors and vendors when Aquatic Center equipment is faulty or broken.
9. Perform other duties as assigned by Associate Director.
10. Regular attendance at work is an essential job function.
- Current Certified Pool Operator’s (CPO) Certificate
- Current Aquatics Facility Operator’s (AFO) Certificate or ability to obtain in a reasonable amount of time from start date
- Current American Red Cross Lifeguarding Certification and CPR for the Professional Rescuer
- Current American Red Cross Lifeguarding Instructor Certificate and CPR for the Professional Rescuer
- Minimum of five years as a Certified Pool Operator
- Minimum of three years of supervising staff
- Minimum of three years of lifeguarding experience
- Minimum of three years of experience with technical and mechanical requirements of aquatics facility operation, to include timing systems, sound systems, and various training aids
- Excellent verbal and written communication skills
- Ability to interact with users and staff at all levels
- Ability to work with sport leadership
Internal Number: MGRAQ01504
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