External Relations, candidate shall assist staff with the execution of events, fan relations, and administrative duties as assigned.
Duties would include, but not be limited to: 1) assisting with the organization and coordination of events held in athletic department facilities; 2) work with and at times supervise internal/external staff and organizations; 3) interact with contracted vendors and external campus organizations including police, contract security, and medical staff; 4) work with assigned Guest Services student workers on leadership, training, and scheduling; 5) assist with the creation of visitor guides, tour guidelines, and other operational documents; 6) assist with crowd management planning efforts including communication with contract security vendor; 7) fulfill administrative duties as assigned by supervisor including but not limited to the distribution of event profiles, credentials, parking permits, manuals, and information packages. The position requires evening, weekend, and holiday hours.
NOTE: This position is for a one (1) year appointment with the potential for a second one (1) year appointment. The position would be for no more than two years.
A. 45% Provide program support to Guest Services Department B. 45% Coordinate game/event management duties for the Division of Intercollegiate Athletics. C. 10% Miscellaneous duties
Please view online posting for full position description.
Knowledge & Abilities:
Bachelor’s Degree in Sport Management or a related field is preferred.
Guest service, event management, or personnel management experience is preferred.
Ability to interact effectively with students, faculty, staff, and the general public.
Proficient verbal, written, and presentation skills.
Ability to interact with people of all different experience levels and backgrounds.
Proven ability to work effectively in a team environment with other employees.
Computer proficiency with the ability to utilize Microsoft Word, Excel, Power Point, and other computer programs necessary for the position.
Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
Knowledge in the coordination and staging of large customer service events with experience in crowd management, safety and security procedures, and disability accommodation services.
Ability to influence, negotiate, and gain commitment at all organizational levels.
Strong inter-personal skills for problem solving of patron issues and concerns.
Supervisory/lead worker experience/skills necessary to oversee subordinates of mostly part time employees.
Ability to frequently lift, bend, push, pull, climb, and walk.
Ability to meet physical requirements of the job including the ability to walk or be standing for up to 10 hours a day
To apply, please visit: http://jobs.hr.wisc.edu/cw/en-us/job/494712/guest-services-and-event-coord
Online applications must be received through the job posting web page by the posted deadline. Emailed applications nor late or incomplete applications will be accepted.
There are TWO 90% positions available. Start dates will be on or after July 1, 2017.
The Division of Intercollegiate Athletics at the University of Wisconsin-Madison dedicates itself to the mission of providing athletic opportunities to a wide range of students in an environment in which all student-athletes can achieve their academic and competitive goals. The Division strives to provide equitable opportunities for all student-athletes and fosters the principles of sportsmanship,... respect and fair play on the field of play. The Division sponsors teams in 23 sports (12 women, 11 men) competing under the regulatory guidelines established by the National Collegiate Athletic Association (NCAA), the Big Ten Conference, the Western Collegiate Hockey Association (WCHA) and the Intercollegiate Rowing Association (IRA).
UW-Madison is located in the heart of Madison which is the state capital and the state's second largest city. Madison has a solid and long standing national reputation as a vibrant and thriving city.